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About Us

Our Services

Samaritans offer a listening service for those who are lonely, in distress or thinking of ending their lives and we are available 24 hours a day, 365 days a year. We try to work together to reduce these feelings of isolation and disconnection that can lead to suicide, but we are here for anybody who needs a listening ear and the opportunity to express their feelings and worries, not just those who are actively suicidal. We are non judgmental and sometimes, because of circumstances, it may be easier to confide in somebody totally anonymous.


The Vision of Samaritans is that fewer people die by suicide. Suicide is preventable, it is not inevitable. The causes of suicide are complex, but behind every statistic is an individual, a family and a community devastated by their loss.

Samaritans offer a telephone listening service (in English and Welsh), an e-mail service (in English only) and a letter writing service (in English and Welsh). It is also possible to visit the Centre for face to face help (but this services ios at present suspended due to the Covid 19 pandemic) – see details of how to contact us for each service.


We are also developing an Online Chat service (in English) which is available at specific times and which is advertised at present on the general Samaritans website when functioning; the service is being continually expanded.



Our Branch is one of the 201 Branches of Samaritans throughout Wales, Scotland, England and Ireland. The Branch was established in 1983 and we are situated now on Parc Menai outside Bangor. Our area covers the counties of Gwynedd, Anglesey and West Conwy. All our volunteers receive no payment for their services and complete an extensive training course before being accepted for the role.


In addition to providing the core Samaritan services, our Branch also provides locally:

  • answering direct telephones on the Telford and Menai Suspension Bridges for those in distress

  •  visits to towns and villages, shows, livestock markets, eisteddfodau and events throughout the area to promote awareness of our services – we have a specially equipped community vehicle for this purpose

  • visits to secondary schools and colleges to hold Mental Health Workshops

  • providing workshops on listening skills, dealing with anxiety and mental health for businesses and institutions

  •  talks to groups and societies about our work.

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